EEG/ERP Application Support Engineer-I

Compumedics/Neuroscan is currently searching for a Research EEG/ERP Applications Support Engineer-I. Compumedics Limited (ASX: CMP) is a world-leading medical device company involved in the development, manufacture and commercialization of diagnostics technology for the sleep, brain research and clinical application, and ultrasonic blood-flow monitoring applications. The Company owns US based Neuroscan and Germany based DWL Elektronishe GmbH. In conjunction with these two subsidiaries, Compumedics has a broad international reach, including Australia; the Americas and Asia Pacific; Europe and the Middle East.

Position Summary:

You will report directly to the Neuroscan Business Development and Commercial Manager and the Customer Service Director.

Location:

Charlotte, North Carolina, USA

• Supporting Compumedics/Neuroscan Customers performing clinical and research EEG and ERP recordings and analysis on subjects and patients of all ages (infant to geriatric) in a Support Call Center.
• Supporting Customers in practical techniques of connecting patients/subjects with electrodes/monitoring equipment needed to record EEG
• Onsite EEG/ERP installation within US/Canada, expecting 50% travel time
• Supporting Customer Analysis of EEG/ERP recordings
• Configuring Custom Reports using MSWORD and Compumedics Configurations
• Support Customers Research Stimulus Paradigms
• Providing in-depth support of Neuroscan products distributed by Compumedics USA, Inc. Performing remote session installations and problem solving, with consultation from experienced staff
• Coordinate Neuroscan-related administration transactions with customers
• Must have a temperament suitable for direct interaction with the users under what can be demanding conditions. This includes friendly, considerable patience and communication skills
• Must have ability and flexibility to multi-task on different assignments from technical support, customer relationship management and product testing
• A self-starter who can work independently with minimum supervision as well as contribute to a Support Team environment
• An eagerness to learn new products and capabilities
• Ability to provide remote support for installations or troubleshoot Compumedics Neuroscan Systems.

Education Requirements:

• Bachelor’s degree in Neuroscience, Psychology or related field with an emphasis on Psychophysiology/Neuroscience and an understanding of the basics of EEG and Evoked Potential recording (preferred)
• Ancillary education in Biology, Engineering and/or IT is helpful
• Familiarity/fluency with Windows-based OS computers is required.

Experience Requirements:

• Laboratory or clinical experience in recording and analyzing psychophysiological activity, especially EEGs and ERP’s
• Knowledge of Compumedics PSG/EEG Software desired
• Applicants should have proficiency Clinical EEG, Epilepsy Monitoring (LTM) and ERP
• Minimum of 2+ years of Installation of PC’s and Hardware
• Intermediate understanding of Microsoft Office products; Excel and PowerPoint and Word are required.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is (sometimes, regularly, frequently) required to:

• Sit, walk, stand
• Use hands to finger, handle or feel objects, tools or controls
• Reach with hands and arms
• Climb or balance
• Stoop, kneel, crouch or crawl
• Talk or hear.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to work at a keyboard and computer. Specific vision abilities required by this job include close vision and the ability to adjust focus.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include (close vision. distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus).
• The employee must be able to travel via plane or automobile.

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Professional development opportunities. (ASE-EEG/ERP)